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Call-log no record returned in SandBox - how do I debug?

Tags: developer sandbox

Oct 13, 2016 at 1:09pm • 2 replies • 0 likes

yanmei

HTTP request is based on dateFrom and dateTo, but no record. I checked and there are call logs in sandbox from 10/11/2016 to 10/13/2016

https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log?dateFrom=2014-03-10&dateTo=2016-10-17

I can get call log records for type and phonenumber. Only datefrom and dateto didn't work. returnStatus = 200 which is correct, but no record returned.

2 Answers

Tyler Liu answered on Oct 13, 2016 at 6:19pm

Could you please try a different date format, such as 2016-03-10T18:07:52.534Z ?

Here is a screenshot from the documentation:

Here is the link to the doc: https://developer.ringcentral.com/api-docs/latest/index.html#!#RefExtensionCallLog.html

Let me know wether it works for you.

benjamin-dean answered on Oct 13, 2016 at 2:11pm

Are you obtaining a RingCentral API access_token which is scoped as the same user's records you are viewing in the Online Account Portal (https://service[.devtest].ringcentral.com)?

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