I have a sandbox where I can text out and receive calls but I can't place calls. This has nothing to do with code as I'm just trying to use the sandbox. I also have a production account also, but with the config.ini I'm able to login to the sandbox and text and receive call but not place them. When using the softphone it prompts me for "MyLocation" and "Customer Number" before I can call. After I call is shows in the sandbox window
Call Status: In Progress
Caller Status: In Progress
Callee Status: In Progress
After 20-30 seconds it goes back to the number pad. Below are the images.
Okay, I've just learned the solution for this is you must use a Direct Number for the authenticated user to execute outbound calls from the Softphone in Sandbox Mode. Here's how to set that up in a nutshell:
1. Login to the Sandbox Online Account Portal: https://service.devtest.ringcentral.com
2. Select Users from the navigation on the left (blue box which contains count of users in account)
3. Choose the user from the list displayed
4. In the User's context menu which displays to the right, choose "Phones and Numbers"
5. Click on "Add Direct Number"
6. From the phone number selection menu displayed, select the state which correlates to one of the following area codes: 616, 916, 413, 424, 626,323, 518, 607, 904 (FYI: This list may change, if you do not see any numbers available in these area codes, please contact the developer support team and create a support ticket for a list of area codes with active numbers)
7. Choose a number, and continue through the dialogue to purchase your new direct number.
8. When creating an outbound call from the Softphone in Sandbox mode, you must set the "Custom Number" === this new Direct Number
Let me know if this works for you. If you do not wish to purchase a new Direct Number, you will be required to use the API to execute RingOut outbound in the Sandbox.
You can use the RingOut API to execute a call which appropriately connected to the SoftPhone (when used as the from.phoneNumber property value) to an external device.
Either that, or use the same number you use to login for "Custom Number".
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