Ringcentral Community,
I am finally in production with my app however I am having an issue that did not happen on sandbox. My app is mainly responsible from handling webhook subscriptions and I am expecting to receive all events on calls for all active user extensions. So far so good, subscription is successfully made but I receive events on webhook only when I dial an extensions direct number. Am I doing something wrong in subscription? Or is this related to an account setting? I know that there are several phone numbers that are linked to different extensions at different times. I thought one subscription will be able to handle it all since subscription is made by extension id. Please help me understand what im missing here. Many thanks!
Application name: JLimoGUI
App Key: 872ZZqtFTZ6oHDVDqVDnmw
Here is my subscription:
{ "uri": "https://platform.ringcentral.com/restapi/v1.0/subscription";, "records": [ { "uri": "https://platform.ringcentral.com/restapi/v1.0/subscription/b8bc1c21-d93d-4b41-ade0-3c1583fac4a1";, "id": "b8bc1c21-d93d-4b41-ade0-3c1583fac4a1", "creationTime": "2017-01-30T14:40:52.007Z", "status": "Active", "eventFilters": [ "/restapi/v1.0/account/1304002021/extension/1024890020/presence?detailedTelephonyState=true&sipData=true", "/restapi/v1.0/account/1304002021/extension/1013170020/message-store", "/restapi/v1.0/account/1304002021/extension/1013169020/presence", "/restapi/v1.0/account/1304002021/extension/1024889020/presence", "/restapi/v1.0/account/1304002021/extension/1013169020/presence/line", "/restapi/v1.0/account/1304002021/extension/1304002021/presence/line/presence?detailedTelephonyState=true", "/restapi/v1.0/account/1304002021/extension/1304005021/presence?detailedTelephonyState=true&sipData=true", "/restapi/v1.0/account/1304002021/extension/1024889020/message-store", "/restapi/v1.0/account/1304002021/extension/1013170020/presence?detailedTelephonyState=true&sipData=true", "/restapi/v1.0/account/1304002021/extension/1013170020/presence/line", "/restapi/v1.0/account/1304002021/extension", "/restapi/v1.0/account/1304002021/extension/1013171020/presence?detailedTelephonyState=true&sipData=true", "/restapi/v1.0/account/1304002021/extension/1304005021/message-store", "/restapi/v1.0/account/1304002021/extension/1013171020/message-store", "/restapi/v1.0/account/1304002021/extension/1013170020/presence", "/restapi/v1.0/account/1304002021/extension/1304002021/presence?detailedTelephonyState=true&sipData=true", "/restapi/v1.0/account/1304002021/extension/1304002021/presence", "/restapi/v1.0/account/1304002021/extension/275080027/presence?detailedTelephonyState=true&sipData=true", "/restapi/v1.0/account/1304002021/extension/1013169020/presence?detailedTelephonyState=true&sipData=true", "/restapi/v1.0/account/1304002021/extension/1304005021/presence", "/restapi/v1.0/account/1304002021/extension/1013171020/presence/line", "/restapi/v1.0/account/1304002021/extension/1013171020/presence", "/restapi/v1.0/account/1304002021/extension/1304005021/presence/line", "/restapi/v1.0/account/1304002021/extension/275080027/message-store", "/restapi/v1.0/account/1304002021/extension/1024890020/message-store", "/restapi/v1.0/account/1304002021/extension/1013169020/message-store", "/restapi/v1.0/account/1304002021/extension/1024889020/presence?detailedTelephonyState=true&sipData=true", "/restapi/v1.0/account/1304002021/extension/1024889020/presence/line", "/restapi/v1.0/account/1304002021/extension/1304002021/message-store", "/restapi/v1.0/account/1304002021/extension/275080027/presence/line", "/restapi/v1.0/account/1304002021/extension/1024890020/presence", "/restapi/v1.0/account/1304002021/extension/275080027/presence", "/restapi/v1.0/account/1304002021/extension/1024890020/presence/line", "/restapi/v1.0/account/1304002021/extension/1304002021/presence/line/presence", "/restapi/v1.0/account/1304002021/extension/1304002021/presence/line" ], "expirationTime": "2017-02-06T14:40:52.007Z", "expiresIn": 517672, "deliveryMode": { "transportType": "WebHook", "encryption": false, "address": "https://somethingsomething/PBXService/Ringcentral"; } } ] }
I just tested this using both my Sandbox and Production accounts.
When I dialed the Main Company Number and then entered the extension (for a user in production who does/does not have a Direct Number configured), I received Webhook events (while using eventFilters for presence?detailedTelephonyStatus=true).
You said, "So far so good, subscription is successfully made but I receive events on webhook only when I dial an extensions direct number. Am I doing something wrong in subscription? Or is this related to an account setting?".
It is possible (and you could contact Support to check if the extensions/users are configured properly).
I would make sure:
1. The User has completed activation
2. Verify the user/extension is configured to for Presence to be visible
See if either of those are causing issues, since those are the only two things I can think of since I am not seeing this in using any configuration to recreate the issue you've described.
Let me know if that helps.
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