Good Morning all.
So, Ive hit a minor road block and Im REALLY hoping the community can assist with this.
I have a legacy CRM application that used to connect to our old Dialer system via TAPI.
Now, Ive searched and before a RC Official Rep says it, yes, I know, TAPI is not supported by Ring Central.
However, SIP is supported...
So, I have found SIPTAPI (Previously referenced https://devcommunity.ringcentral.com/ringcentraldev/topics/how-to-integrate-ringcentral-with-siptapi... and responded to by @Benjamin Dean).
However, its 9mths old and really does not cover anything about how and whether it could/can connect.
In principle, as long as I have SIP Domain, User, Password then all should be fine.
- SIP Domain: sip.ringcentral.com
- User: [my phone number]
- Password: [My Password for RC]
- Extension: [Optional]
However, it appears as though its trying to connect but getting either rejected from the SIP platform, or hanging for some reason.
Now, one answer might be that SIPTAPI is classed as a SIP device, and has not been authorised/cleared to connect therefore its not gone through testing and as Ive not written it, thats going to clearly be a problem.
It also might be, and the answer Im very much hoping for, is that Ive entered in the wrong information somewhere.
I did read that you log in with your AuthID and Password....but not seen any confirmation.
Can someone please help on this?
Thanks
Matt
I agree with Lee D, but also don't feel this is the best way to do what you are wanting to do. It *may* work if you add a third party device and use the info and credentials from the new line though. See here if you want to try: https://support.ringcentral.com/article/4966.html it shows where you will get relevant info like:
FIELD
VALUE
SIP Domain
sip.ringcentral.com:5060
Outbound Proxy
User Name
full phone number, starting with 1 then the area code and number
Password
UNbI9BEY assigned by the system, changeable later
Authorization ID
60428140012 assigned by the system
I haven't done this mind you it just seems like the next place to look.
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