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FAX: SENT ITEMS missing?

Tags: fax

Jun 30, 2017 at 9:38am • 1 replies • 0 likes

arthur-corbin

I wanted to download a fax transmission I sent last year. But only the most recent sent items are now available. Is there a way to retrieve older sent fax transmissions.

1 Answer

John Wang answered on Jul 6, 2017 at 11:42pm

Sent faxes older than 30 days are deleted so there is no way to retrieve faxes from a year ago. This is covered in the following Knowledgebase Article:

https://support.ringcentral.com/article/2178.html

Going forward, you save a copy of all your faxes using our RingCentral Archiver solution to automatically copy your faxes to an external storage service or message store API to retrieve the sent faxes yourself programmatically. More information is available below:

RingCentral Archiver: https://developer.ringcentral.com/app-gallery.html/app/312709020-312709020-7gufiGT3T3CCuCP37hMDaQ~4T...
Message Store API: https://developer.ringcentral.com/api-docs/latest/index.html#!#RefMessageList.html

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