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International Calling Issues

Tags: phone, call handling

Dec 10, 2015 at 8:41am • 2 replies • 0 likes

Marc Puich

Since Monday, I have been unable to dial out to certain countries (Germany) from my Ringcentral phone. Is anyone else having this issue? This has been escalated in their tech support (Level 2), but still no progress. They said this is a problem with agreements with certain countries' phone companies.

I have already checked and reset all of the admin settings for international calling permissions, so that didn't seem to help.

Thanks for your input.

2 Answers

Terence Bell answered on Jan 22, 2021 at 8:24pm

unable to call international numbers. Was working but now being denied and told to contact customer services.

No 24/7 support from Ring Central?

Mary-Community_Moderator on Jan 25, 2021 at 3:05am • 0 likes

Hello Terence,

Have you tried to check your online admin portal if international calling is enabled? Check on this article https://support.ringcentral.com/article/Enable-Disable-International-Calling-Feature.html

It is also possible that the country you're calling is on the block list. You may checked on this link as well, https://support.ringcentral.com/article/5150.html

kim answered on Dec 10, 2015 at 8:42am

What's your case number?

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