Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

How to get a popup with the Callee information from SuiteCRM, when someone calls the agent

Tags: sdk

Aug 3, 2017 at 3:12am • 2 replies • 0 likes

sean-hopwood

I want to get caller information from SuiteCRM based on the number calling to the agent. Can I do it, please guide me through it.

2 Answers

John Wang answered on Aug 9, 2017 at 11:45am

SuiteCRM is a fork of SugarCRM and there is an out-of-the-box integration with SugarCRM and RingCentral by Tenfold:

https://apps1.ringcentral.com/app/312709020-481791020-7gufiGT3T3CCuCP37hMDaQ~fTR6MCGsTuKxZ8tyhAFAcA-...

I'm not familiar with how this integration is done but perhaps you can either get some info via that integration or ask them to support SuiteCRM.

Tyler Liu answered on Aug 3, 2017 at 10:14pm

I have no experience with SuiteCRM and there is no official integration for SuiteCRM from RingCentral.

If you want to do it yourself, I think it is possible, provided you have good knowledge of SuiteCRM. Whenever there is an incoming call, RingCentral API can send you a notification then you can look up the caller information in SuiteCRM.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales