Network: Failover to 2nd ISP
Tags: hardware
Jul 30, 2016 at 2:36pm • 7 replies • 0 likes
deanpar
Small office with 30 phones - we have a Cisco 5520 firewall configured to failover to a secondary ISP (Different Static IP) if we lose service, the failover happens in 2 seconds -- is there any way to keep phone calls alive if the outgoing IP address changes mid call?
In my testing the phone has a registration problem when the failover occurs
The internet has no issue when the failover happens - videos continue to stream, email works, etc.
6 Answers
Does anyone know the time required to re-register, willing to sacrifice the existing call but can't wait 10 minutes for the phones to come back on line.
0
Jenn-Community_Moderator on Sep 30, 2020 at 8:55am • 0 likes
Hello @Brad Johnson, apologies! I highly suggest you create a case for this. You can click HERE, to open a case. Thank you!
Claudio - We failover from one ISP to another ISP (Comcast Cable - Verizon FIOS) - but have issues with the phones. Both ISP connections go into a Cisco Firewall which is setup to monitor the primary connection out to 4.4.2.2 - if the ping echos stop for more than 2 secs we failover - the Firewall senses when the connection is available and reverts back. Currently we are tracking which service is the most reliable and using that as primary... I have not yet looked into BigLeaf - did a little reading and may contact them...
0
DeanPar, what equipment are you using now as a Failover? we have a couple of offices with Charter/CenturyLink + Verizon, but we have the same problem if the main line goes down, after a couple of seconds the Wireless Verizon line comes up, but the phones need time to re-register... BigLeaf is a 3rd party company providing continuous service ? Interesting... Is the only way to do it ?
0
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
