It is not all super admin extensions, just the company main extension. This is absolutely true in 2021.
it was probably true in 2016 but it doesn't work this way in 2021
Everyone has collected spammer numbers in their individual RingCentral login, but it does not stop them from coming in via the Call Queue.
Consider an option to "ADD TO GLOBAL CALL BLOCK LIST"
Of course that is a dream because after 5 years of asking for a central caller database that can be shared, we've accepted it is just not going to happen. Ever.
I assume this is not a feature yet, and although Glip is highly un-intuitive and lacking most basic features, replacement of desktop and mobile phone app with a less productive app and useless feature bloat is more important than anything like this that would enhance productivity and reduce work for teams.
The "SuperAdmin" is super busy of course, currently the only way we can think to manage this is to have each user email the SuperAdmin every time a spam call comes in, or use our EXISTING group meeting/messaging feature Skype, Microsoft Teams, or Slack. Sorry, no more room on our desktops to add Glip.
Please to consider making current RingCentral more productive, instead of moving backwards by forcing Glip with less features, on users who don't want or need it and prefer to be MORE productive.
Support is incorrect in this case. Here is a quote from a RingCentral Knowledge Base article which can be found here:
https://support.ringcentral.com/article/7251.html
Note the 3rd sentence!
IMPORTANT: When a number is added to the blocked numbers list, it blocks all incoming calls, faxes and text messages from that number. When Users block a number, it is only applied to the extension where they are logged in. If the Super Admin blocks a number while logged in to the System Extension (the main extension of the account), it is applied to all extensions in the account; which means that the number is blocked from calling any number associated with the account.
I definitely want to block text messages going to any of our numbers. We have been receiving political spam. It's most annoying with our call queues because we are unable to respond to say STOP from our call queues.
Hi @rene-campbell, for feature requests, you may submit it in our Ideas Portal here.
Any numbers you block in the Super Admin extension (x101 by default...unless you have changed it) will be blocked account wide (i.e., all extensions including Call Queues since they are an extension) as well as faxes and SMS texts.
it was probably true in 2016 but it doesn't work this way in 2021
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