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FaxOut slow

Tags: fax

Jan 24, 2018 at 12:45pm • 8 replies • 0 likes

neil-bouvier

Fax API is very slow and appears to miss random pages. A 5 page document may be received in random order and over the course of 3 hours.

8 Answers

brian-spargo answered on Feb 14, 2019 at 2:30pm

I am seeing similar. Faxing out from the desktop RingCentral Phone app, it is taking up to 25 minutes to send a fax.

neil-bouvier answered on Jan 29, 2018 at 12:18pm

Is 17 minutes normal?

I can put something together for you. I haven't heard of any issues since Friday.

neil-bouvier answered on Jan 29, 2018 at 10:22am

I really can't. Some have what could be considered PHI, other's have protected images.

Same number. Different experience each time with the same document.

Is 17 minutes in any way normal?

vyshakhBabji answered on Jan 29, 2018 at 10:12am

Neil, Also, if you could clarify the below questions for us?

1. Could you provide us with the original/sample doc that you are trying to send as faxes

2. Do you have the same problem for all recipients? or for some numbers?

We could take this offline and you could mail me directly at vyshakh.babji@ringcentral.com

neil-bouvier answered on Jan 29, 2018 at 5:36am

Users called and said "Why does it take 20 minutes to fax"?

Fax from RingCentral appear to run far more slowly than any of the other Fax APIs (eFax and Faxout). Is this normal?

anton-nikitin answered on Jan 29, 2018 at 4:49am

Neil, we are investigating your case now. Can you please clarify how you detected this delay? Is it a time when the fax was actually received by recipient or the time you got confirmation by email? According to our logs it took ~17 minutes to send fax from our servers.

neil-bouvier answered on Jan 24, 2018 at 12:57pm

Production

Here are the results of the 5-page fax you sent from your phone number (888) 897-6679:NamePhone NumberDate and TimeResult+1 (518) 7257712Wednesday, January 24, 2018 at 12:22 PM

anton-nikitin answered on Jan 24, 2018 at 12:48pm

Neil, is it in Production or Sandbox? Can you provide some additional information, e.g. from/to numbers and a time when you sent a fax?

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