We are working on adding click-to-call links to our NetSuite system using RingCentral and we have followed documentation on getting the telephony integration working.
On our Windows based PCs, things work fine. A window loads asking if they want to open Ring Central. Then upon clicking the button, the soft phone dials the number clicked.
On OSX however the rcmobile://call?number{phone} links to not work. They simply open a new window which is blank. Now on a website with a direct link to a phone number using <a href="tel:PHONE"> this does work on OSX. Since these tel: type of numbers worked on a standard website, we tried using that as well instead of the suggested rcmobile:// style. Neither option works in the CTI telephony integration.
https://www.whatismybrowser.com/
You can also see some specific information for Google Chrome here:
http://ringcentral-api-docs.readthedocs.io/en/latest/uri_scheme/
The software doesn't require you to deal with a lot of changes to end-user behavior and won't also disrupt your current infrastructure. Hope this helps!
Could you please create a Support case for this issue?
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