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Ringout is working under low traffic but fails under load.

Tags: sdk

Sep 14, 2018 at 7:58am • 1 replies • 0 likes

bonnie-schmiesing

The symptoms of the problem seem like we are hitting a rate limit but there is no rate limit exceeded warning.

The calls are placed with the ringout method and we get the response, but no call is detected using the presence presence method. This system has been working for several years. there have been no changes except RC relocated due to the Hurricane.

The RingCentral ticket is 07643183

1 Answer

Phong Vu answered on Sep 17, 2018 at 2:26pm

Hi Bonnie,

I heard that your case is being handled via our support channel.

Hope everything will be up again soon.
+ Phong

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