Caller can't hear me.
Tags: phone
Oct 11, 2016 at 7:57am • 12 replies • 0 likes
card-connect
Downloaded Ring app to Iphone 6s Plus. When a call comes in the caller can't hear me. I can hear them though. If I push the keypad on phone they hear that on the callers side but cannot hear my voice. Any Ideas?
11 Answers
This afternoon I started getting issues with callers not being able to hear me. I can hear them, but for them every other word cuts out. It's not my carrier, my regular call service works perfectly fine. It's only the app. It's not a latency issue, no faults with internet or wifi, and we have no packet loss. I have tried reinstalling, logging out, rebooting devices, you name it. Please help.
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About half of my callers cannot hear me (about 30 calls a day) I have tried using the RC Phone and the RingCentral app and both have the same results. The speaker on my phone is fine, it's a new iphoneX and i am heard very clearly when I'm not using these apps. I have tired reinstalling these apps and the apps have permission to access my microphone. I am literally yelling into my phone and I cannot be heard. Please help before I lose my voice.
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Callers cannot hear me when they call or when I call. It happens from the app on my computer and from my phone. I have adjusted and tried different VOIP settings. I have adjusted the volume settings. I have adjusted the microphone settings. I have uninstalled and reinstalled the app and the phone app. Nothing has worked. I am cancelling my account. This service is terrible.
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I'm having the same exact issue. Incoming caller cannot hear me, or claims my voice sounds very low/far away even though the volume is at its highest. I can hear them perfectly though. They seem to hear me when I put them on speakerphone but cannot pick up every call on speakerphone. Very frustrating.
* I want to add that I am on an iPhone 6s with Verizon. This problem isn't occurring with colleagues on T Mobile or AT&T.
* I want to add that I am on an iPhone 6s with Verizon. This problem isn't occurring with colleagues on T Mobile or AT&T.
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Is there a chance you bumped the "mute" button? Did this happen on just one call? If it's on all calls, go ahead and try to reinstall the app.
If it continues, test it again using a wifi signal and again using the phones/carriers data signal. If it works on one but not the other let us know.
If it continues, test it again using a wifi signal and again using the phones/carriers data signal. If it works on one but not the other let us know.
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