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Android for Work Profile - Softphone Bluetooth

Tags: softphone

Apr 25, 2018 at 12:52pm • 3 replies • 0 likes

captain-murphy

Bluetooth does not work under Android for Work Profiles with the softphone on Android. It works fine under Android, but not under a work profile. Is this a known issue? I need this to work as we are starting to implement Mobile Device Management and I have finally started getting people to use the softphone on their cell phones.

I have only been able to test under Android 8.

3 Answers

captain-murphy answered on Apr 26, 2018 at 9:26am

Saadet, I went ahead and opened a ticket.

saadet.swift answered on Apr 26, 2018 at 9:21am

Hey Captain Murphy,

Please open a case so we can troubleshoot with you!

cglassy answered on Apr 25, 2018 at 2:04pm

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2018-04-24 We have an ongoing case concerning use of Bluetooth headsets with the Softphone functionality. I will be interested to see what gets detailed here.

We have Samsung Android phones (Galaxy S 7 and 8's) in use with the RingCentral Mobile App (recently renamed RingCentral Phone) --- It used to work fine before about 2 ringCentral product revs ago and now only partially works with cell phones, and even worse with the Desktop Softphone.

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