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Missing Calls on Softphones

Tags: softphone

Apr 30, 2018 at 9:22am • 3 replies • 0 likes

brellenthin

After the update last week I have users who are not receiving incoming calls. They go straight to missed or do not show up at all until they log out and back in again. Ideas?

3 Answers

zubayr-kamal answered on Jun 24, 2019 at 8:53am

Was this resolved? I am getting the same issue - I'm seeing missed calls that were never received. Also, some calls are showing up as the name of the extension, instead of the number itself. When I press the info button only then do I see the actual number from where the call came from - this never used to happen before:

sunset-homes answered on Jun 19, 2019 at 10:54am

It doesnt work for me

saadet.swift answered on May 1, 2018 at 3:01pm

Hey BRELLENTHIN,

There are a few things to check when Troubleshooting Calls Going Straight to Voicemail - check these out and let me know how it goes!

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