Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

meetings plugin for outlook mac version not working

Tags: getting started

May 2, 2017 at 6:22pm • 7 replies • 0 likes

john-walker

Downloaded and ran installer for RC Meetings plugin for Outlook (Mac version 15.33) but saw no evidence that it installed correctly. Any ideas?

7 Answers

philipp-gruner answered on Dec 22, 2018 at 11:05pm

New update solved the problem. I saw another post where RC stated that their meeting platform works on Zoom's platform and they were waiting for the software to be updated to Movaje. Anyone else having this problem, download the updated plug-in by clicking on the link below:

https://support.ringcentral.com/download.html?language=en_US

marc-hall answered on Dec 12, 2018 at 6:41pm

Nothing works.. this thing is broken.

philipp-gruner answered on Dec 12, 2018 at 1:57pm

Hello? Any feedback from RC? It's been 2+ months. This is the link my Mac sends me to when I tried to reinstall the plug-in.

https://support.apple.com/en-us/HT208436

rick-walter answered on Nov 20, 2018 at 1:17pm

Same. Upgraded to Mojave and no more button to add RingCentral meeting to Outlook meeting. Is everyone else just manually creating the meeting in RingCentral and copying in the details in the meantime?

marc-hall answered on Nov 20, 2018 at 8:45am

Same issue here... doesn't seem to do anything. This is after OS upgrade to Mojave + latest MS updates.

philipp-gruner answered on Oct 25, 2018 at 6:53pm

Same for me. Had it running for months but now its a no go. I read a message that this app is no longer supported because its not 64bit but it didn't tell me which one. I assume its the plugin because that's the only thing not working anymore.

david-watkins6549 answered on Aug 2, 2017 at 9:43am

Exact same issue for me with Outlook (Mac 15.36.1) on MBPro running Sierra 10.12.5. It appears to install successfully. It suggests re-opening Outlook (if it was open), but I've installed with it open or close and it definitely is not doing anything at all.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales