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Disconnecting when connected to a VPN

Tags: phone

Nov 17, 2017 at 11:03am • 4 replies • 0 likes

finance7856

I am using the desktop client and whenever I am on the VPN or connect during a phone call, it drops the call. Is there a fix for this?

4 Answers

robert-hynes answered on Jul 27, 2021 at 4:50am

I'm also looking for Ringcentral to fix so it can work with NordVPN... and no, it's not a question for the VPN or Microsoft. Please fix this RC.

john-ulban answered on Jun 11, 2020 at 8:58am

Anyone have any fix for this? As Travis states, we should not have to allow split tunneling to allow RingCentral to work properly.

cglassy answered on May 17, 2018 at 10:51pm

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2018-05-17 It is possible that some folks do not understand what an actual Split Tunnel VPN implementation is ...https://docs.microsoft.com/en-us/windows/security/identity-protection/vpn/vpn-routing

travis-johnson1 answered on May 17, 2018 at 7:42pm

Using a split tunnel would defeat the purpose of using a VPN connection in the first place. If you want to have your communications protected then you want the VoIP to pass through the VPN not around it. Is there a way to have RingCentral work through a VPN connection?

bjsvec answered on Nov 17, 2017 at 11:17am

You would need to work with your VPN provider. Is this a personal VPN or company? If company, you should explain the problem and ask if the VPN is setup as 'split tunnel' this is where the VPN is used to access company resources, but general internet traffic routes normally.

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