Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

How to turn off Ring Out and Turn on Direct

Tags: ringcentral app

Jul 18, 2018 at 11:14am • 8 replies • 0 likes

Larry Olson

I am in outgoing calls on my computer app. Recently the app switched on the RingOut feature auto magically. I go in to the setting to direct dial and that feature is no longer there. How can I get it back?

8 Answers

james-temple answered on May 5, 2020 at 12:09pm

Also having same issue, some devices using the same line can switch, others cannot

asya-yakobson answered on May 4, 2020 at 9:16am

Any update on this? The same issue

khakh answered on Aug 14, 2018 at 3:45pm

this has happened to 3 different users for us. Might be worth looking into as we haven't found a resolution yet.

Larry Olson answered on Jul 18, 2018 at 2:24pm

From the admin screen I had to deactivate the account and reactivate the account. Now it works!

saadet.swift answered on Jul 18, 2018 at 2:30pm

Weird! It must have gotten stuck on the back end or something. Glad it's working now!

saadet.swift answered on Jul 18, 2018 at 1:33pm

Hmm....what happens when you log in with your direct number?

Larry Olson answered on Jul 18, 2018 at 12:39pm

I am on 10.1.2 I log in using my email which is linked to my direct number.

saadet.swift answered on Jul 29, 2020 at 8:45pm

Hey l.olson,

What version of the softphone are you on? How do you log into your extension? With a direct number or the main company number + your extension?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales