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Message from RIngCentral phone app to RingCentral app (Glip)

Tags: message, ringcentral app

Aug 30, 2018 at 2:51am • 1 replies • 0 likes

ben11582

As an Administrator, I have enabled Phone in the RingCentral app for testing on my machine.

I am able to make outbound calls and receive calls as expected.

As a 'user' of the RingCentral App (Glip), if someone sends me a message from the 'phone' app - this does not show in (Glip).

When will this function be enabled as we use it a LOT over all of our customers in place of other messaging apps

1 Answer

ted-jaffe answered on Aug 30, 2018 at 3:47pm

Hi Ben, SMS/MMS should be integrated with the RingCentral Glip app for you if the phone is enabled. Can you try texting your own RingCentral phone number and see if it shows up? If not please open a support ticket.

Please note by design we did not integrate RC Phone extension messaging since it overlaps with Glip. SMS messaging (text another phone number) however is integrated per the above.

DM me for me information - ted.jaffe@ringcentral.com

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