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Can't find recording through the API; when going onto the Admin to download the open it returns the message "Cannot open message."

Tags: errors, rest api

Apr 4, 2019 at 3:49am • 2 replies • 0 likes

snakeboard-snakeboard

We have a service that pulls the RingCentral records from the API; for some reason when trying to get certain recordings the API returns an CMN-102 error (recording not found) to combat this while this issue is resolved (see https://devcommunity.ringcentral.com/ringcentraldev/topics/restapi-v1-0-account-recording-5719727740... )

We would turn to the admin portal to manually download the recording but when trying to manually do this the message 'Cannot open message.' is shown; this leaves us unable to get the recording.

RecordingId: P0wiE9PE1sYtzUA

This is a big problem as we need to store every recording that we make reliably.

Any ideas?

2 Answers

snakeboard-snakeboard answered on Apr 8, 2019 at 1:11am

Hi Tyler,

We've emailed.

Kind regards

Tyler Liu answered on Apr 7, 2019 at 7:13pm

Hi Snakeboard,

In order for us to investigate this issue, please send an email the developer support team or submit a support ticket and provide us with the following information:

clientId

clientSecret

Sample code to download the recording

Tyler

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