Having the error at its start up "E911 service is Limited" and later an icon on top right appears saying you can not make or receive call ?
Sep 28, 2016 at 10:28am • 5 replies • 0 likes
Xarak Khan
Having the error at its start up "E911 service is Limited" and later an icon on top right appears saying you can not make or recieve call ?
5 Answers
So is there a diagnostic button to check connection to the internet and connection to the servers?
Similar to what my 20+ year old PS3 has?
This would be very useful!
0
Mary-Community_Moderator on Mar 3, 2021 at 7:25am • 0 likes
Hi @Martin Fowler, this isn't available. For feature requests, feel free to submit it in our Ideas Portal here.
Hello Xarak,
The message that shows that saying that you cannot make or receive calls usually means that the softphone is not able to authenticate to our servers and will not be able to make calls because of that.
But because of the E911 message you are seeing you may not have your E911 address set up in your account. Go to https://service.ringcentral.com/ and log into your account. Once logged in select the "Settings" tab, select the "Phones and Numbers" tab, then select your phone. On the right-hand side, you will see "Emergency Address", select that and you can enter the address of your home or office where you use the phone.
Once that is entered, if you are still getting the error then you need to look into your network configurations to make sure that the softphone can connect to the RingCental servers.
Let me know if this helps.
Thanks,
Nate Malone
The message that shows that saying that you cannot make or receive calls usually means that the softphone is not able to authenticate to our servers and will not be able to make calls because of that.
But because of the E911 message you are seeing you may not have your E911 address set up in your account. Go to https://service.ringcentral.com/ and log into your account. Once logged in select the "Settings" tab, select the "Phones and Numbers" tab, then select your phone. On the right-hand side, you will see "Emergency Address", select that and you can enter the address of your home or office where you use the phone.
Once that is entered, if you are still getting the error then you need to look into your network configurations to make sure that the softphone can connect to the RingCental servers.
Let me know if this helps.
Thanks,
Nate Malone
0
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
