Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Can we remove an endpoint we do not use anymore so the app can graduate?

Tags: graduation

May 15, 2019 at 6:17am • 2 replies • 0 likes

Jeroen Couwenberg

We want to pass graduation and be able to set our app to production. There is one endpoint criteria we have not hit 5 times. This endpoint we will not use anymore in our app. I really hope we can avoid having to wait two days for this criteria to clear out before I can apply for production.

The app it concerns is Loyally Freshdesk Call Control

and the endpoint we will not be using anymore is - account/directory/contacts

Can you maybe remove that endpoint so we can graduate the app?

Kind regards,

Jeroen

2 Answers

Jeroen Couwenberg answered on May 15, 2019 at 11:59pm

Hi Phong,

I will contact developer support concerning this problem. The problem has to do with one of the endpoint criteria and not a permission.

Phong Vu answered on May 15, 2019 at 7:54am

Hi Jeroen,

Either you send a request to the developer support team and submit a support ticket to request for the waive. Or, double-check if your app does not need to access user contact anymore then remove the ReadContacts permission from the app then graduate it.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales