Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

RingCentral App (Glip) - Presence Indicator dots

Tags: ringcentral app

Jan 24, 2019 at 2:48pm • 10 replies • 0 likes

laurie6838

Has anyone noticed with the latest upgrade in Glip that when the presence indicator turns red when you are busy, once you are available, it does not automatically turn back to green to indicate you are free?

10 Answers

mak answered on Mar 26, 2020 at 2:46pm

I cannot get the red dot to change to green. For one of our employees its always red. We need help!

paula-taylor answered on Sep 19, 2019 at 5:22pm

Hi there mine is the same as Sam I never show as busy (red) when on a call/meeting

ted-jaffe answered on Apr 26, 2019 at 2:11pm

Sam - can you DM me on the app? Lets trouble shoot this together - ted.jaffe@ringcentral.com

sam-arora answered on Apr 26, 2019 at 10:23am

My problem is that my dot on Glip doesnt change to red when I am on a Ring Central call - why is that?

ted-jaffe answered on Feb 14, 2019 at 8:53am

Hi All - we released some updates to address this issue this morning. Please try again and let us know if you encounter this issue again - thank you!

paul-tortora answered on Feb 6, 2019 at 12:18pm

This reply was created from a merged topic originally titled Bug: Desktop app: my status switches to "on call" and stays that way. I've experienced this several times in the past couple of weeks. I notice that my status is red and indicated "on call" after I've finished a phone call. It stays that way until I change it back to green.

ted-jaffe answered on Feb 5, 2019 at 12:01pm

Hi Chris, please check back end of next week (Feb 15th).

Chris Rosa answered on Feb 5, 2019 at 9:30am

It's a know bug we are fixing in our next release.

It's two weeks later. Any idea when we'll see a fix for this?

laurie6838 answered on Jan 24, 2019 at 3:52pm

Thanks for your quick reply Ted. :)

ted-jaffe answered on Jan 24, 2019 at 2:55pm

Hi Laurie,
It's a know bug we are fixing in our next release. Should only happen once in a while. For now please set yourself back to green manually while we work to fix this.

Thanks for reporting it!
Ted

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales