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Salesforce call logging flipping inbound and outbound tags

Tags: salesforce

Feb 12, 2019 at 5:46am • 1 replies • 0 likes

aaron-satterwhite

RingCentral Salesforce Plugin 6.0 is flipping tags for outbound and inbound calls. Outbound calls are titled inbound and inbound calls are titled outbound.

Our Salesforce users are reporting that the call titles for logged calls via the RingCentral plugin for Salesforce is flipping the titles for inbound and outbound calls. This is causing some confusion for our sales manager because we score on how many outbound calls sales reps make. Is anyone aware of this bug. Running newest 6.0 version of plugin. Appears to have started happening with we upgraded to 6.0.

1 Answer

Jessica-Community_Moderator answered on Feb 13, 2019 at 1:30pm

Hi Aaron,

This is currently a reported error, and our team is actively working to get this resolved!

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