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ATA
Tags: hardware
Feb 13, 2019 at 12:46pm   •   4 replies  •  0 likes
caulfield

ATA Re connection Issue Every time I lose internet service for a second, surge or whatever, The ATA router never reconnects. Calling tech support does nothing as they follow the script of turn it off and on. Obviously an issue as it happens every time I have a momentary drop in internet service.

4 Answers
answered on Feb 28, 2019 at 8:42am  
How do I get to the webUI?


 0
answered on Feb 28, 2019 at 8:40am  
Can you go to the webUI > Voice and check if your settings look like this? 



 0
answered on Feb 16, 2019 at 1:41pm  
Yes that is the ATA I use. I have it between my phone and router for internet service.

 0
answered on Feb 14, 2019 at 3:48pm  
Hi CAUFILED, 

Can you confirm if you're using the SPA 122 and clarify if when you say the ATA router never reconnects, are you meaning the passthrough to your computer using the ATA in router form, or for phone service?

Thanks!

 0



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