Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

automatic queue call back

Tags: call queues

Mar 7, 2019 at 9:54am • 3 replies • 0 likes

kirkpatrick

When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?

3 Answers

devane answered on Mar 7, 2019 at 3:17pm

We just started with RC a few months ago and we have this option. I'll figure out what it's called and reply back. We have set up 2 options... #1 they are offered a chance to stay in line and enter their phone number for a call back. #2... if they hang up (abandon) as long as we collected their caller ID our system will call them back as soon as the queue is empty.

J.B. Ferguson answered on Mar 7, 2019 at 11:07am

Kirkpatrick, No...sorry but that is not a current feature in RingCentral.

bjsvec answered on Mar 7, 2019 at 11:36am

RingCentral does have a call center option/product that can do this. Check: https://www.ringcentral.com/contact-center/products.html

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales