Caller ID no longer showing on incoming calls forwarded to mobile calls
Tags: caller id
Feb 21, 2019 at 5:15am • 20 replies • 0 likes
won
I blieve this is a bug on ringcentral as it started happening a couple of days ago. No setting was changed/updated and I went through trouble shooting with a customer service rep for 2 hours. I tested with another cell phone provider.
Reporting system bug:
Under Call handling & forwarding: I have the following set up:
Incoming calls forward in this order: simultaneously
1) Desktop & mobile apps
2) VVX-601 desk phone
3) Mobile phone
Then under Settings: Incoming Call Information: Display Incoming Caller ID is selected
However, on my mobile phone, Called Number is showing instead of Displayed Incoming Caller ID starting a couple of days ago.
Could you report this to the tech teams and get back to me?
20 Answers
This is a known issue and there isn't a fix as of yet. Just spent 45 mins on the phone with support to confirm that the issue lies in the Call Que because when you call the direct phone number of the landline the forwarded call displays caller ID info correctly. I hope this gets fixed soon...we pay a premium price for this service and basic things like caller ID should be a non issue.
1
Hey WON, I see you have case 08312094 open right now. Please continue to work with your Support Rep so that they can gather some more samples :) Once they gather what our higher tier support needs in order to do a deeper investigation, they should escalate your case (unless your current rep figures it out :) )
1
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