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Hello. I'm having a few problems and am seeking assistance.

Tags: voicemail

Mar 16, 2019 at 7:35am • 2 replies • 0 likes

thomas-heaton

my first problem is when a call goes to voicemail it doesn't go to the ring central voicemail it goes to an individuals voicemail. my second problem is that the calls shouldn't come up as answered if no one answered them. and my last problem is when the call is forwarded it should go to the next person in the que not to voicemail.

the account type is through the ring central app in the USA. 2 users affected.

2 Answers

Chuck Fuscone answered on Mar 18, 2019 at 8:31am

Thomas,did you get your issues resolved?

Chuck
Certified Ring Central Consultant

danno answered on Mar 16, 2019 at 8:17am

Let's deal with each issue individually.
(1) "when a call goes to voicemail it doesn't go to the ring central voicemail it goes to an individuals voicemail."
So when you say 'individuals voicemail' do you mean their cell phone VM?

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