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Using personal cell phone with RingCentral App has a 3-4 second delay?

Tags: ringcentral app

Mar 25, 2019 at 1:44pm • 9 replies • 0 likes

todd-silvernail

Account type (U.S.)
Related case number (N/A)
Detailed description of problem (See below)
Previous troubleshooting steps taken (reviewed network requirements and previous forums posts)
Software version (RC Phone Version 11.0.1.1.23, android, not sure about iOS)
Number of Users affected (Not sure, 50+?)

Small business of 50+ employees, we use our personal cell phones with the Ring Central app as our 'office phone'. Regardless of being on our local WiFi or using our individual mobile carriers, there is a 3-4 second delay between callers and users. Does something need to be configured on the app itself?

Kind regards

9 Answers

saadet.swift answered on Mar 27, 2019 at 8:55am

Hmmm...weird. That's usually the way you should go because it's more reliable. At this point, you would have to talk with Support so that they can gather app logs and call samples.

todd-silvernail answered on Mar 27, 2019 at 10:53am

We have, yes, that was the last test we performed.

todd-silvernail answered on Mar 27, 2019 at 8:27am

We've tried with voip on, and off, and tested with these settings.

beth-wilson answered on Mar 27, 2019 at 11:29am

We noticed this issue when answering calls from the mobile app as well. Usually the cellphone was connected to the wifi network. Turning off the wifi connection on the phone allowed for a smoother answering flow & got rid of the delay.

todd-silvernail answered on Jul 29, 2020 at 9:11pm

Thanks Saadet, will follow-up with them.

saadet.swift answered on Mar 27, 2019 at 8:31am

So you've tried the first option, Always Use VoIP, and you still had issues?

saadet.swift answered on Jul 29, 2020 at 9:11pm

I see, so it's a voice delay. That one is tricky since there are many factors at play.

What do your Call Settings look like on the RC Phone app? Could you share a screen shot?

todd-silvernail answered on Mar 27, 2019 at 7:30am

Hi Saadet,

Typically around 3 seconds, it turns into a mess after a few moments because people start talking over each other without knowing the delay is there.

saadet.swift answered on Jul 29, 2020 at 9:11pm

Hey Todd, what kind of delay are you experiencing?

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