With an incoming call, my phone isn't giving me the right way to answer
Tags: phone
Apr 5, 2019 at 2:28pm • 7 replies • 0 likes
kimberly-beardslee
With an incoming call, instead of giving me the green dot for answer and red for reject, my phone makes me swipe, then enter the phone passcode, then I have to press ringcentral on the options on the phone. The other girl who uses it doesn't have to do that. She just presses the green dot and it gives her all the options for the call such as transfer. Please help. Thank you
7 Answers
It worked when the phone was unlocked, but I was sure hers was locked when she used it. But maybe not. Thank you for your help. Unfortunately I don't use the cell itself very often, just when I need to be away from my desk, so I will always have to go through the whole process to get to the menu. :( Thank you so very much for your help.
0
Thanks, Kimberly. So looks like you don't have Integrated Calling set up on the app. It's under Call Settings.
Also, when the phone is locked, you will get the option to swipe. However, if your phone is unlocked, you will get the Accept or Decline options (no swipe).
Also, when the phone is locked, you will get the option to swipe. However, if your phone is unlocked, you will get the Accept or Decline options (no swipe).
0
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
