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Park to a call to a Park Group twice

Tags: phone

Apr 10, 2019 at 6:53pm • 2 replies • 0 likes

douglas-lowe

Using the softphone (RingCentral Phone 10.3.5.34099), when I park a call to a park group and then pick up the call, I can't park it again to the same or another park group.

I don't experience this problem when parking to a public park -- I can park the call, pick it up, and park it again as many times as I want.

Is this a known limitation, or do I have something configured incorrectly?

2 Answers

douglas-lowe answered on Apr 15, 2019 at 6:02pm

Our PM resolved it on the back end, but I'm not sure how.

saadet.swift answered on Apr 12, 2019 at 9:26am

Hey Douglas, I'm not having this issue on the 11.0 version. I would suggest upgrading and seeing if you're still experiencing this behavior :) Support can get you the newer version for your computer

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