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Shared Line functionality

Tags: phone

Apr 24, 2019 at 8:25am • 3 replies • 1 likes

service-advisor-

Could someone walk me through the inner details of Shared Lines?

We have a 3 phone system (paying for 3 lines). We want to use these in a Shared Line setup (i.e. keep each line open on all phones as calls come in).

My question - if more than 3 people call in, what happens? Busy signal? Voicemail?

3 Answers

cglassy answered on Apr 24, 2019 at 7:31pm

You're welcome to join our unofficial RingCentral Admin Users Group here http://ringcentraladminusersgroup.org/index.html

cglassy answered on Apr 24, 2019 at 11:03am

Here is a brief summary of the differences between using the Call Queues and Shared Lines https://support.ringcentral.com/s/article/11008-Difference-Between-Shared-Lines-and-Call-Queues-RingCentral?language=en_US

cglassy answered on Apr 24, 2019 at 8:29am

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

You may want to look at setting up a Call Queue instead of shared lines since you are already paying for the 3 lines, if you choose to expand past 3 lines, this would make it easier to not have to start over from scratch with setup for how this is accomplished. Not sure what level of account you are paying for - if queues are included or not.

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