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Can't Directly Respond to Texts in Salesforce

Tags: salesforce, sms and text messaging

May 3, 2019 at 10:15am • 1 replies • 0 likes

justin-haines

Ringcentral app in my Salesforce browser won't let me directly respond on a text thread or scroll all the way down to the new messages. I've cleared cookies, signed in and out and even tried on different browsers.

1 Answer

Jessica-Community_Moderator answered on May 9, 2019 at 1:34pm

Hey Justin,

I would open a tech support case to set up a time to screen share what you are seeing and the team can help troubleshoot!

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