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Call out ont the app Extentions

Tags: ringcentral app

Jun 5, 2019 at 1:29pm • 9 replies • 0 likes

charley-garrison

One of our locations is in the 100 of extensions. We would like to be able to call these numbers from our app on our phone. As of right now the app things we are trying to dial out.

9 Answers

charley-garrison answered on Jun 20, 2019 at 8:57am

it does now yes.

saadet.swift answered on Jun 20, 2019 at 9:08am

Hey Charley, if you tap the green button, does it dial the extension number?

charley-garrison answered on Jun 20, 2019 at 7:04am

This is what it looks like if I want to dial ext. 101

saadet.swift answered on Jul 29, 2020 at 9:19pm

Ok good! Because you're starting out from the dial pad, the app is waiting to see if you have more numbers you want to type in. However, it recognizes that you've only typed in an extension number once you click the green button.

charley-garrison answered on Jun 20, 2019 at 7:03am

saadet.swift answered on Jul 29, 2020 at 9:18pm

Hey Charley, are you by chance trying to dial a Limited Extension? I tested and have no issues dialing an extension that starts with 1

saadet.swift answered on Jun 19, 2019 at 10:54am

Hey Charley, are you receiving an error message? Is there a reason why you're not leveraging the Contacts section under the RC app since you're calling internally?

Do you have any screen shots you can share?

charley-garrison answered on Jun 18, 2019 at 1:13pm

I would like to be able to dial an ext. from the ring central app. Our extensions are in the 100 range and when you go to dial the ext. on the app the app thinks you are dialing 1 to call out.

saadet.swift answered on Jul 29, 2020 at 9:18pm

Hey Charley, I don't quite follow. Could you provide a more clear example of what's going on?

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