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App error: Numbers not showing anymore

Tags: ringcentral app

Jun 25, 2019 at 9:48am • 2 replies • 0 likes

zubayr-kamal

Customers numbers are not showing anymore. Instead I see the name of the group for every entry. When I press 'i' only then do I see the actual number that called

2 Answers

george-gary answered on Jul 1, 2019 at 9:58am

Hi Zubayr,

I am the Product Manager for the Configurable Call Queue Display feature. I logged into your account and saw the display settings for the ICE queue are configured as 'Phone Number Name' and 'None'. Please change the display settings to "CallerID Name" to see the incoming caller's name and "CallerID Number" to see the incoming caller's number. Best-
George

saadet.swift answered on Jun 26, 2019 at 7:39am

Hey Zubayr, please contact Support so that they can look into this. It's odd behavior.

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