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Problem Signing into RingCentral Salesforce Integration

Tags: salesforce

Jan 8, 2018 at 10:51am • 5 replies • 0 likes

tyrone-staggers

Users are not able to sign into RingCentral through the Salesforce app upon selecting "Sing In", is there a current issue with this integration?

5 Answers

missy-oclon answered on Jul 10, 2019 at 6:07am

I currently have this issue with 2 of my users. I am on the latest version 6.3.0. The users are trying to login the dialer in SF and it is just spinning, there is no error message.

kaluzynski answered on Mar 3, 2019 at 4:02pm

I'm having this behavior as of today. I've downloaded the app on a sandbox account, I'm not sure where to look next seeing as I should have the very latest version of the app.

Is there any place I can look in settings to try and solve this? Thanks!

jitender-kumar answered on Jan 8, 2018 at 11:45am

Hello Tyrone,
Can you please check if the problem is resolved for you ?

tyrone-staggers answered on Jan 8, 2018 at 11:07am

There wasn't an error message just when the user selects sign in, the button is clickable but it doesn't seem to be functioning because it doesn't change to another screen it remains at sign in.

saadet.swift answered on Jan 8, 2018 at 10:58am

Hi Tyrone,

Are they receiving an error message? Do you have a screen shot you can share?

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