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Change a call queue's admin?

Tags: call queues

Jul 9, 2019 at 7:40am • 2 replies • 0 likes

paul-vigneau

I need to change the admin for one of our call queue's

2 Answers

mark-bartoszek answered on Jul 10, 2019 at 6:49am

I would probably change the role of the new person to "Manager" so that they have access to reports, and also maybe change the message recipient of the call queue to the new person.

paul-vigneau answered on Jul 9, 2019 at 7:42am

I changed the "managers email address". However I'm not sure if this is the only step that needs to be taken. Does anything else need to be done to change the new persons privilege's over the call queue?

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