Plantronics Hub - Target Softphone selection? (Device Controls Disabled)
Tags: hardware
Jul 22, 2019 at 9:13am • 4 replies • 1 likes
milehighwelch
Using latest Plantronics Hub (Ver 3.13.2 build 41952) with Voyager Focus UC. Under Settings - Software Settings - Target Softphone there is no option for RingCentral. What should I select? I'm having constant issues with the popup "Plantronics Device Controls Disabled". RingCentral KB ID 10726 is not helpful at all. I'm thinking that the proper selection of "Target Softphone" with the Hub software might help.
4 Answers
I have applied the setting recommended above however I still randomly get "Plantronics Device Controls Disabled"...of course right when I'm trying to answer a call. When I go to Settings - General and slide the "Plantronics headset" slider off and then back on I can't, I get the "...Controls Disabled" again. I have to fully close both RingCentral Desktop App and Plantronics Hub down and restart before the slider will re-engage. Any thoughts???
0
You actually don't need to tell HUB about the Target Softphone for that error that comes up.
In the RingCentral Phone application go into Settings > Sound and make sure your microphone and speakers (and ringer too, if that's what you prefer) are set to the Voyager direct (not "Same as System"). Also make sure the Plantronics headset option is turned on (blue).
If that doesn't help, I think that your issue might be that the headpiece is losing connection with the computer (going to sleep?), but once it reconnects/wakes up it should figure itself out and re-enable the setting above.
In the RingCentral Phone application go into Settings > Sound and make sure your microphone and speakers (and ringer too, if that's what you prefer) are set to the Voyager direct (not "Same as System"). Also make sure the Plantronics headset option is turned on (blue).
If that doesn't help, I think that your issue might be that the headpiece is losing connection with the computer (going to sleep?), but once it reconnects/wakes up it should figure itself out and re-enable the setting above.
1
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