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Can't join meetings via URL with Safari as default browser

Tags: meetings

Jul 25, 2019 at 10:32am • 3 replies • 0 likes

dave-graham

If I try to open a meeting link or join via the Meetings site, and Safari is my default browser, it just downloads a new installer instead of joining the meeting. It works fine when I'm using Chrome. This seems to be related to the security issue that was patched in the last update.

I tried clicking on the probable solutions link, but it gives invalid instructions:

"Allow Plug-ins" may have been an option in prior versions of Safari, but it no longer is.
I looked in Websites > Plug-ins, but there is no RingCentral Meetings plug-in. Should I have one?

3 Answers

dave-graham answered on Jul 25, 2019 at 12:43pm

Thanks Saadet. I'm doing it manually for now, but it's harder to guide non-technical folks I'm meeting with.

I really question the decision to locate the RingCentral Meetings app in ~/Library/Application Support/RingCentral Meetings/. The installer does place a shortcut on the desktop, but it's easy to miss since some folks have thousands of items on their desktop. Because it's in a non-standard location, you can't open it via Spotlight or by going to the Applications folder, which is where it should be to begin with.

BTW... I can't even log in to the RC Community with Safari. Having to use Chrome to post this reply.

Dave

paul-pecullan answered on Jul 25, 2019 at 12:31pm

While it is very likely related the security issue recently patched RingCentral has dropped the ball on and would rather tell us to use a different browser than actually offer a real fix. As I'm sure you know RingCentral meetings is rebranded Zoom. The patched Zoom works just fine so why can't RingCentral Meetings.

saadet.swift answered on Jul 25, 2019 at 12:34pm

Hey all,

We are aware of this issue and working to get it fixed. It does only happen is Safari is listed as your default browser. So until we push the fix out, which should hit the first week of August, you'll have to change your default browser or simply grab the Meeting ID and paste it directly into the RC Meetings app.

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