News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
After Hours - Issue with lines not forwarding
Tags: call handling
Jul 26, 2019 at 6:58am   •   4 replies  •  0 likes
missy-jack

I have our company hours set at 8:00am-5:00pm (weekdays). The IVR settings for both company hours greeting and after hours greeting is set to bypass greeting and and go to our receptionists extension. The call handling for this user (receptionist) is to ring their extension during User Hours and unconditional forwarding to an on call cell phone for After Hours. When I call our main line at 5:01pm, the call immediately forwards to the on call cell phone. When I call our main line at 7:30am, the call rings our office and NOT the on call cell phone. I have checked every single setting I find when searching for after hours call forwarding in the community posts and it appears I have everything set correctly. What am I missing? We are a 24/7 company and need all phone calls answered.



4 Answers
answered on Aug 8, 2019 at 11:04am  
Perfect! Thanks for letting us know, Missy.

And thank you TaK IT for answering the question :)

 0
answered on Aug 8, 2019 at 10:56am  
No, I discovered that the company hours and user hours were set to two different start/end times.  Thanks for the help!


 0
answered on Aug 8, 2019 at 7:25am  
Hey Missy, did you still need help?

 0
answered on Jul 26, 2019 at 3:38pm  
You either have a time zone mismatch or your hours are incorrectly set on the IVR company hours or user hours.

 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us