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Connection to RingCentral has been lost

Tags: ringcentral app

Jun 25, 2019 at 8:00pm • 3 replies • 0 likes

john-mazzarella

I have been connecting to my workplace glip account without issue for just over a year. But the past few days/weeks, I've been having increasing problems connecting. for the past year or so I've been able to connect from any device without issue, but in the past week or two I haven't been able to connect through Chrome. I don't log in terribly often so I switched to Microsoft Edge which worked for a while but no longer. Not I have to use Internet Explorer or the Android app.

The problem is I get an error reading: "Your connection to RingCentral Office services has been lost. To restore access, please sign in again." (Screenshot below)

My company workspace is titled "Bedford Research Foundation" and my email address is john@bedfordresearch.org

Thanks!

3 Answers

david-hepper answered on Aug 21, 2019 at 2:56am

Hi John, we had this problem for one Mac user and had to delete and re-register the user, losing all his Glip contributions. Would you post the resolution in your case, please, in case there's a less clumsy way to reset?

saadet.swift answered on Jun 26, 2019 at 7:08am

Hey John, I contacted our Glip Support team who is going to look into this and help out :) Your case number is 08970896

john-mazzarella answered on Jun 25, 2019 at 8:04pm

Just to follow up, I couldn't even log in to post this (I had to post using my GetSatisfaction account). When I try to log in to the Community or support areas, I get the notice "Sorry, we don't recognize your email address." HOWEVER this error may be unrelated. The main issue is when trying to log in to app.glip.com

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