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Cannot Pick Up a Parked Call with the Mobile App

Tags: mobile, call park

Sep 6, 2019 at 9:36am • 1 replies • 0 likes

taylor-ellis

I have several users who have had trouble retrieving parked calls on the mobile app over the last month. It started off with a couple of people having problems and now half of my team is unable to pick up a parked call using the RingCentral Mobile App. Is anyone else experiencing this issue?

1 Answer

saadet.swift answered on Sep 12, 2019 at 9:10am

Hey Taylor,

Could you go over the process in which your users are placing the call on park and then trying to retrieve it? I'm wondering if they're possibly missing a step or if something wonky is going on.

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