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2/17/17: Reports of issues connecting to RingCentral Meetings (Resolved 2/17/17 11:47am MST)

Tags: meetings

Feb 17, 2017 at 8:54am • 2 replies • 0 likes

mike

We are gettingreports of customers unable to log into RC Meetings. Getting either error"Can't connect to our service. Please check your internet connection"or a grey screen with 'Error 104113'

If you are receiving this error please open a support case using the button below and include the requested info.

Run a tracert to ringcentral.zoom.us and include a screenshot in your case. How do I run a "tracert" (traceroute) report?
Include the software version of the RingCentral Meetings application you are running.
Your ISP and location (city & state)
Copy and paste the following into your case notes: RC Meetings login/performance issues - Parent 05474630 | CT-18682

2 Answers

jason-thompson answered on Sep 19, 2019 at 10:12am

What was the fix?

mike answered on Feb 17, 2017 at 10:56am

(Resolved 2/17/17 11:47am MST)

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