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How to stop system alert sounds that are heard on a phone call using the softphone app
Tags: softphone
Jul 18, 2018 at 7:52am   •   3 replies  •  0 likes
vasquez11437

We are recent subscribers to RingCentral and still exploring the depth of possibilities as well as some of the shortcomings. We have had employees report that computer system alert sounds are clearly being heard by parties at the other end of a phone call using the softphone app. I've experienced this myself when talking to other employees. It is so distinct that I often confuse them with alerts generated from my own system.

Is there a setting we are overlooking or does anyone have an idea as to how to correct this short of disabling all alerts on an employee's system? Thanks.

3 Answers
answered on Jan 8, 2021 at 2:56am  

Did anyone get an answer to this?


 0
answered on Oct 10, 2019 at 9:33am  
Is there an answer to this question. Whenever I am on a ringcentral call and another call comes - I hear a system alert type of beep that mutes the call for a few seconds. Is there a way to disable this?



 0
answered on Jul 20, 2018 at 7:16am  
Hey VASQUEZ,

This is the first time I'm hearing of this happening with the softphone. I would suggest contacting Support so we can troubleshoot. Keep us apprised of the resolution!

 0



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