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Can I transfer a call to an extension that will then forward the call to a third party?

Tags: call handling

Oct 11, 2019 at 3:37pm • 2 replies • 0 likes

michael-mcfann

We often get calls where we tell the caller to call another number (not part of our company). We would like to forward the caller to that other number without having to dial it. The idea was to transfer the call to a special extension that has a call handling rule to forward to the 3rd party number.

Would this work?

Thanks

2 Answers

michel answered on Oct 11, 2019 at 5:01pm

This will work, BUT note that for any months that you transfer more than 10 calls you will get charged that month for an extra mobile user (= 1 digital line monthly fee $39 - $49 approx).

J.B. Ferguson answered on Oct 11, 2019 at 4:00pm

Have you tried it? The easiest way to tell would be to create what you want to do and call it from another number to see if it works.

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