Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Goes straight to voicemail

Tags: phone

Oct 15, 2019 at 2:49pm • 5 replies • 0 likes

allison-cook

Hi there, I just got back from small vacation and I have my out of office OFF but when someone dials my direct line it goes directly to voicemail and I don't have my DND on. Any ideas how I can fix this?

5 Answers

Jason answered on Jan 30, 2020 at 2:27pm

I have the same problem: Phone used to work. Is not in DND and is not set to "user greeting" - enabled.

direct dial, call transfers, etc just go straight to my voicemail. There are no special rules, nothing has changed OTHER than for a while I had DND on and now it is off (yes off - desktop shows accept all calls and so do the cell phone apps)

How do I fix this?

danno answered on Oct 16, 2019 at 6:18am

More than likely you recorded the "introductory" greeting. To verify, call your number and let the greeting play out, after which your phone will start ringing. If that happens, then the "introductory" greeting has been recorded.

J.B. Ferguson answered on Oct 15, 2019 at 4:09pm

Did you set any special call handling for while you were on vacation? Id check for that first. If it worked before you went on vacation, it would work now unless you changed something before you left.

allison-cook answered on Oct 16, 2019 at 8:17am

Awesome! Got it to work, thanks again

danno answered on Jul 29, 2020 at 9:29pm

Here's a snapshot of where it's located in programming -so you can un-enable it.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales