RingCentral Meetings continues to cause a kernel exception / fatal error within Mac OS 10.14.4. Currently on RC Meetings version 7.0.136380.0312 with the latest updates to Mojave installed.
Only during a screen share, at the most inopportune time (e.g. during a client call/presentation). my Mac will randomly go to full-CPU cycles, crash, and restart.
This occurs regardless of whether I'm the host or not. Since I'm dialing in usually from the office phone, I'm not disconnected from the audio portion of the meeting, but have to wait until my MacBook restarts in order to reconnect back to the conference bridge.
There is no error message, it just crashes & restarts. This only happens during a screenshare.
I'm on a specced out, 15" MBP Late-2018 with Radeon Vega 20 graphics.
I have two external 27" monitors and am sharing the screen on the 4K LG 27" connected through USB-C.
I've logged Case Number 08716592 to help resolve the issue.
Hi all, not sure if others are still having this problem but I have a MacBook Pro with Catalina 10.15.7 and the app causes kernel panic shutdowns to the point where I only use the Ring Central app on my phone. Any movement on this that anyone is aware of?
,Hi everyone, not sure if Ring Central has been able to determine anything since these posts. I am on Catalina 10.15.7 on Macbook Pro and the app definitely causes kernel panics on my machine to the point where I only use the Ring Central app on my iPhone to avoid all the crashes.
The call will start fine, but eventually, the screen goes black. Sometimes, it will happen after a few minutes, other times after 20-30 minutes. Audio still manages to come through. Most times, I need to restart the software to get back video.
There is no issue if I use other collaboration software such as Microsoft Teams.
Doing this on an core i7 machine with 8 gigs of RAM.
Not only that, but the log files that are being created by RingCentral were taking up to 80 GBs of storage space and I lose the recording from the video.
As a consultant, this is damaging not only to my business, but my brand, and bottom line.
Anyway, I've asked my company to look into other technologies and to review our tech stack/agreement with RingCentral.
Perhaps you can log a case and reference this thread and my case as well? 08716592
https://gist.github.com/jaspreetsidhu/ad422aaa03e85d99d15d3876a402008c
I've included a link to the crash report in console post-restart.
Please let me know what other information I can provide to assist the community in helping resolve the issue.
Thanks,
-Jaspreet
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