Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

We are having trouble enabling SMS due to a connection issue. Please restart the app and try again.

Tags: sms and text messaging

Aug 2, 2018 at 10:59am • 3 replies • 0 likes

bjsvec

Is anyone else seeing this error in Glip?

We are having trouble enabling SMS due to a connection issue. Please restart the app and try again.

The service status site shows normal.

3 Answers

neal-matheson answered on Dec 11, 2019 at 6:06pm

mine says this too--what can I do to fix it? It just says "message failed-We are having trouble enabling SMS due to a connection issue. Please restart the app and try again." I go in the upper left corner and sign out but when i try to sign back in, the issue is not resolved. Please advise

Lisa Kofod answered on Oct 29, 2019 at 10:39am

I've started seeing this message again. It started happening last week. Closing and reopening the application appears to clear it.

saadet.swift answered on Aug 2, 2018 at 12:05pm

Hey Brandon! Our Product Team has informed me that this is a known issue that they're working on. Can you sign out & sign back in? Let me know if that doesn't fix the issue :)

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales