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Feedback when using RingCentral phone for Windows

Tags: phone

Nov 1, 2019 at 5:46am • 2 replies • 0 likes

jeffrey-pascone

Hi,

I have a user using RingCentral phone for Windows and there is horrible feedback when using the default microphone and speakers. We have tried tweaking the microphone and speaker settings but no luck. Any ideas?

Thanks.

2 Answers

jeffrey-pascone answered on Nov 1, 2019 at 6:22am

Bob, thanks for your reply. So the user just called me.
He hears nothing. Everything is fine on his end.
When I talk however, everything is echo'ed back.
We tweaked both Windows and RC sound settings.
Any ideas?
Thanks.

bob-robinson answered on Nov 1, 2019 at 5:53am

Is it an echo, or a squeal like some other microphone is on nearby? When you say you adjusted the settings, did you do so in Windows settings, the RC Phone app settings, or both?

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