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No ring heard when the call lands on the desktop app for windows. I use windows 10.

Tags: phone

Nov 6, 2019 at 1:23pm • 1 replies • 0 likes

rahul-khokhar

1 Answer

cglassy answered on Nov 6, 2019 at 1:29pm

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-11-06 Two suggestions to check

1. This could be in your local win10 firewall settings. Make sure you approve softphone.exe to work through your firewall on the local windows software on your workstation.

2. Review your RC Phone App settings by using the GEAR icon at the bottom of the app windows checking what sound device you have chosen as output.

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